Play With Confidence
When the beat drops, not during your set, but on your Pioneer DJ gear, AlphaTheta Care is here for you.
Choose our Pro plan and receive three years of extended protection for everything from worn out knobs and faders to cracked screens and damaged CDJs.
Go for our Pro+ plan and get all the benefits of AlphaTheta Care Pro, plus accidental damage from liquids.
Whether you choose AlphaTheta Care Pro or Pro+, you’ll be able to play with confidence.
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MANUFACTURER WARRANTY |
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| Manufacturing defect with normal use | 1 year | 3 years | 3 years |
| Damage to knobs, buttons, switches, connectors, and jog wheels |
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| Cracked + Broken LCD Screen |
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| Cracked + Broken Touch Panel |
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| Wear and tear to knobs, buttons, switches, connectors, and jog wheels |
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| Damage to Chassis |
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| Liquid Spills |
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MANUFACTURER WARRANTY |
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| 1 year | 3 years | 3 years |
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Select Your Product(s)
Complete the application below + upload receipts
FAQ
FAQ
- Q1How do I apply for AlphaTheta Care?
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A1Purchase from this website within 30 days after purchase of AlphaTheta Care products.
In addition, when purchasing, documents that prove the date of purchase (receipt, receipt, delivery note, etc.) are required.
- Q2Can I apply for AlphaTheta Care at a music store, physical store, or EC site?
- A2Only available on this website.
- Q3Can I still purchase AlphaTheta Care if I lose my receipt?
- A3At the time of purchase, you will need documents that prove the date of purchase of the product itself, such as a receipt, receipt, or statement of delivery. If you don't have proof, you can't buy it.
- Q4If I have multiple units of the same product such as a CDJ, do I need to apply for each unit?
- A4Yes, only one AlphaTheta Care is covered per purchase. Therefore, even if it is the same product, you need to purchase the number of units you want to subscribe.
- Q5After subscribing to AlphaTheta Care, my phone is broken. Who should I contact?
- A5Click here for repair Please ask for Please mention that you are enrolled in AlphaTheta Care.
- Q6Are there any restrictions on the repair warranty after subscribing to AlphaTheta Care?
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A6AlphaTheta Care Pro plans have a limit on the amount of repairs for damage to property covered by the AlphaTheta Care Pro plan. The customer is responsible for the cost.
This repair limit is the selling price of the product itself on this website.
Example: After purchasing a product with a sales price of 250,000 yen and subscribing to the AlphaTheta Care Pro plan, if there are three property damage accidents worth 100,000 yen in repair costs, the cumulative repair cost will be 300,000 yen plus the repair limit. The difference of 50,000 yen from the amount of 250,000 yen will be borne by the customer.
Please note that the AlphaTheta Care Plus plan does not include any property damage coverage and is the responsibility of the customer.
Contact
Contact Us
Call
0120-545-676
Monday-Friday 9:30-12:00 / 13:00-18:00
Holidays: Saturdays, Sundays, public holidays, company holidays